Quality Policy

The management of TMS LevelCom has established this quality policy to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of quality objectives.  It establishes our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our quality management system.

Customer focus: As an organization TMS LevelCom has made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations.

Leadership: Top Management has committed to creating and maintaining a working environment in which people become fully involved in achieving company objectives.

Engagement of people: As an organization we recognise that people are the essence of any good business and that their full involvement enables their abilities to be best used for benefit of the organization.

Process approach: As an organization we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.

Improvement: We are committed to achieving continual improvement across all aspects of our operations including the quality management system; it is one of our main annual objectives.

Evidence-based decision making: As an organization we are committed to only make decisions relating to our quality management system and our processes following an analysis of relevant data and information.

Relationship management: TMS LevelCom recognizes that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

TMS LevelCom complies with all applicable legislation relevant to its industry including all Health and Safety regulations.